Email hello@meetbibi.com and a person will read it. There is no ticket system and no bot. If something is broken, say which iPhone you have and what happened just before — that is usually enough to find it.
Most questions are one of the following.
I paid, but the app still shows the free version
Open the paywall and tap Restore purchases. Purchases are tied to the Apple Account that made them, so make sure you are signed in to the same one — a second Apple Account on the same phone will not find them.
If a restore still does not work, email us with the date of the purchase and we will sort it out.
What is the difference between Yearly and Lifetime?
Nothing, in what you get. Both unlock the same thing: all 100 foods, the full allergen record, more than one child, and personalised picks.
The Yearly plan renews each year until you cancel it. Lifetime is a single payment that never renews. Weaning is a short season, so most people are better off with Lifetime — it is there so you are not renting something you will finish in a year.
How do I cancel the yearly plan?
Subscriptions are managed by Apple, not by us. On your iPhone open Settings, tap your name at the top, then Subscriptions, and choose 100 Bites. Cancelling stops the next renewal; you keep access until the period you have paid for ends.
I got a new phone. Where is my data?
100 Bites stores everything on the device itself — there is no account and no server, which is the whole point of it. Your records move with a normal iPhone backup: if you restored your new phone from an iCloud or iTunes backup, they will already be there.
If you set the new phone up as new, that backup was not applied and the records are still only on the old phone. Before you wipe it, open Settings › Export my data on the old phone and keep the file somewhere safe.
How do I export or delete everything?
In the app, go to Settings. Export my data gives you a copy to keep. Delete all data removes everything from the device permanently — there is no copy on our side to recover it from, so export first if you are unsure.
Can I add another child?
Yes, with 100 Bites+. Each child keeps their own journey, their own record and their own progress, and you switch between them in Settings.
Does it work without a signal?
Yes. Everything works offline — on a plane, in a cottage, in a hospital basement. There is nothing to sync and nothing to wait for.
A food is missing, or the guidance looks wrong
Tell us. The library is deliberately finite at 100 foods, so what goes in it matters, and preparation guidance is worth getting right. Email hello@meetbibi.com with the food and what you would expect to see.
Still stuck
Email hello@meetbibi.com. We aim to reply within a few days.
100 Bites is a record-keeping and ideas app. It does not diagnose, prevent or treat anything, and it is not a substitute for advice from your GP, health visitor, paediatrician or dietitian. We cannot answer medical questions about your baby — please ask someone who can examine them.